Insurance Agency Serves Community with a Smile and Caring Heart

The White & Associates Insurance – Carpenter Agency is an independent insurance agency serving the Jackson, Tennessee area. Since 1992, the agency has grown into a multi-line agency serving Madison and the surrounding counties of Carroll, Chester, Crockett, Gibson, Haywood, Hardeman and Henderson.

After spending the first 17 years of his career on the carrier side of insurance, Tim Carpenter was looking to find a way to better impact his local community as well as control his own future to a greater extent. Tim was fortunate to have the opportunity to partner with Larry White of White & Associates Insurance in Dyersburg, Tennessee.

Tim says he is blessed to work with a wonderful agency staff. “Our team of agents have over 60 years’ experience in insurance and I am proud to say that they truly strive to exceed the expectations of our clients daily. Each member is always looking for ways to improve and works in support of one another. Our goal is to achieve long-term relationships focused on bringing value to our clients by customizing their risk management and insurance programs.”

Insurance Experience and Technology Offers Added Value

The Carpenter Agency’s experience and technology allows them to differentiate themselves in the Jackson area marketplace. The agency specializes in home, auto and business insurance as well as life and health insurance. To compliment the diverse insurance options they provide, Tim and the agency staff are constantly adding value added technology pieces that help their customers be more successful within their respective industries.

The Carpenter Agency team strives to be always cheerful and look for ways to make their customers’ day a little brighter. Tim explains, “We respond to our customers’ needs as quickly as possible while finding the best solutions available and exactly when they need it.”

Agency Cares for Community

Community involvement is an integral part of the Carpenter Agency culture. The team collectively have raised over $3,500 for local organizations important to them as a part of their Referrals for a Cause program. They also serve many local nonprofits including the Arise2 Read program, American Heart Association, Leadership Jackson and the American Cancer Society.

In 2017, the White & Associates Insurance – Carpenter Agency was named the 28^thBest Place to Work in the annual Best Places to Work in Insurance Program.  The program recognizes employers for their outstanding performance in establishing workplaces where employees can thrive, enjoy their work and help their companies grow.

Relationships Key to Offering Exceptional Insurance Products and Services

Tim is pleased to be representing Farmers Mutual of Tennessee (FMT). “Our partnership with FMT helps us compete in a very tough market place in both price and service. FMT has a great track record and reputation and that only makes our agency stronger. We can’t say enough good things about our interactions with the team at FMT and proud to offer the FMT insurance products to our customers here in Jackson, Tennessee.”

Farmers Mutual of Tennessee values our relationship with the Carpenter Agency and appreciate their commitment to their customers. If you have insurance needs in the Jackson area, please give the friendly folks at the Carpenter Agency the opportunity to answer your questions and meet your insurance needs by calling 731.664.2700 or visiting their website at www.whiteandassociates.net/jackson-tn.

Recognized for Insurance Excellence

Roger Smith believes that the opportunity to make a living by taking care of others when they need it most is a ‘win-win’ situation. It is that attitude along with the simple philosophy of putting the customer first that motivated him to establish Roger Smith Agency in Waynesboro, Tennessee in 1987. In those 30 years, the Roger Smith Agency has grown into a multi-line agency serving Wayne and the surrounding counties of Decatur, Hardin, Lawrence, Lewis and Perry.

The Roger Smith Agency specializes in home and auto insurance, business insurance as well as life and health insurance and retirement planning. The dedicated staff of six, including a dedicated claims person, is trained in all lines to better understand and serve their customers’ needs. The staff members have a team approach for taking care of the customer and have developed a reputation for making the customer the number one priority by treating each person with respect and understanding. To ensure the best service for their customers, there is always a live voice – no voice mail. The agency is open Monday through Friday from 8:00 a.m. to 5:00 p.m. and Saturday by appointment; and does not close for lunch. Also, they have a dedicated website and after hour claims service.

Roger Smith is very involved in the Waynesboro community having served as president of the Rotary Club and Chamber of Commerce. Additionally, Roger is on the board of directors of two area non-profit foundations and several church fundraising committees.

“Over the next 5 years, I envision that our agency will continue to grow profitably and be able to enhance the lives that we touch with a peace of mind that they will be taken care of in the event of a loss,” says Roger.

Roger Smith Agency is excited to be able to represent Farmers Mutual of Tennessee. According to Roger, “FMT is an integral part of our agency. Their products are a great fit for our local community. It’s important to have a great relationship with a carrier, and we certainly can attest to the fact that FMT gives us that opportunity. We look forward to many years of representing such a wonderful company.”

FMT values our relationship with Roger Smith Agency and we appreciate their commitment to and focus on customers. If you have insurance needs in the Waynesboro area, please give the friendly folks at Roger Smith Agency a call at 931.722.5010 or visit their website at www.rogersmithagency.com and give them the opportunity to answer your questions and meet your insurance needs.

Sweetwater Insurance Agency, Inc.

Focus on Family, Service and Integrity

“Service is our Motto” has been the standard for Sweetwater Insurance Agency since its founding in 1887. In 1920, Sweetwater Insurance was purchased by Jack C. Oates, Sr. who brought Pilot Life Insurance to Tennessee from North Carolina.

In the late 1940’s Jack C. Oates, Jr. and Walter B. Lumsden, Jr. joined their father and father-in-law, respectively, in the Agency.  By then, Sweetwater Insurance had moved from their original Sweetwater Bank and Trust office to its current location at 118 West North Street in Sweetwater.  Harris Lovingood, Walter’s son-in-law, joined Sweetwater Insurance in 1976; and in 1987 Walter’s daughter, Lou Lovingood, joined the business.  A fourth generation joined the Agency in 2006 when Branham Lovingood joined the business his great–grandfather had purchased in 1920.

While family members and staff have changed through the years, the same purpose of providing service with a high degree of integrity to their customers remains constant.  With a combined 82 plus years of experience, Sweetwater Insurance Agency meets the growing and changing needs of the Sweetwater community as well as Monroe County and the neighboring counties of Loudon, McMinn, Meigs and Roane.

Harris, Lou and Branham are service minded people. They know and understand the needs of the community because of their work throughout the community.  The Sweetwater Insurance family serves the community through their church, Kiwanis Club, Boy Scouts of America, Monroe County Chamber of Commerce (Charter Member), Monroe County Relay for Life, Sweetwater Merchant and Property Owners Association, City Boards as well as through coaching and sponsoring youth and high school athletic teams and various other service projects.

Having had a presence in the Sweetwater community for over 130 years and being an integral part of this community, the folks at Sweetwater Insurance have developed long and lasting relationships with customers who have become like family.  “It warms our hearts when a customer gets to the door, turns around and says, ‘Love you all’.  Yes, that’s how it is to live and work in a small and caring town,” says Lou Lovingood.

Sweetwater Insurance automated in 1983 and has, since that time, continued to try to leverage technology to assist with enhancing the customer experience.  They rely on technology and appreciate it very much, but still believe that customers desire personal interaction and the face-to-face service offered by their agency.

For the past 32 years, Sweetwater Insurance Agency has partnered with Farmers Mutual of Tennessee.  According to Harris Lovingood, “Our relationship through those years has provided an excellent product for our customers.  FMT has grown and changed and that has enhanced our ability to provide better products and service to our mutual customers.  FMT is the kind of company that you can call, and when the phone is answered, the person on the other end usually will recognize your voice.  When calling FMT several years ago, Scott Kehne, FMT’s president at that time, answered the phone and immediately recognized my voice.  That’s the kind of personalized service we strive to offer our customers – recognition, affirmation and care!  We appreciate and are grateful for the long-term, stable partnership that we have with FMT.”

FMT values our relationship with Harris, Lou and Branham at Sweetwater Insurance and their family-friendly focus on customers. If you have insurance needs in the Sweetwater area, give Sweetwater Insurance a call at 423.337.5088 or visit their website at www.sweetwaterinsurance.com and give them the opportunity to take care of your insurance needs.